In the wake of the recent challenges with the Sonos app, the company has announced comprehensive measures to restore customer satisfaction and set new quality standards. Sonos promises a reliable app, an extended warranty on selected products and closer collaboration with customers.
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Sonos on the road to recovery
In the wake of the criticism of the new Sonos app, the company has introduced a comprehensive package of measures. The aim is to improve the quality of its products and services and to regain the trust of its customers.
Key points of the new strategy:
- Sonos is setting new quality standards and improving the tools with which it measures customer satisfaction.
- New products will be tested more thoroughly before they are put on the market with the aim of identifying errors at an early stage.
- To improve usability, any significant changes to the app will be rolled out in small steps.
- A new corporate position has been created to ensure that quality issues are prioritised across the company.
- The warranty on many Sonos products has been extended by one year.
- The Sonos app will be updated regularly to improve the user experience.
- A Customer advisory board will be established to help shape the development of new products and features.
Update on the Sonos app
The majority of the missing features in the Sonos app have meanwhile been restored. The company is working continuously to improve the app's stability and speed.
Interested in learning more about the new measures implemented by Sonos? Visit the official Sonos website:
About Sonos
Sonos (Nasdaq: SONO) is the market leader in smart sound systems. Since the introduction of the world's first Wi-Fi-based multi-room sound system, Sonos has been providing people around the world with even better sound - by giving them access to content they love and the ability to control Sonos how and where they want. Sonos delivers unparalleled sound, thoughtful design, ease of use and an open platform. This is how Sonos makes the full range of audio content accessible to everyone. Sonos is headquartered in Santa Barbara, California. For more information, visit www.sonos.com.
Press contact:
- Sonos CE, Barbara Bednar, e. mail: barbara.bednar@sonos.com
- ablanktext, Angela Blank, e. mail: bla@ablanktext.com
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